Answers in the Category "Shipping Information"
All shipments are carried out by Chronopost. Your order will be shipped from Monday to Friday (excluding bank holidays) between 8AM and 7PM.
If you are not available during the first delivery attempt, you can call our local carrier at the phone number provided on the leaflet you received in your mailbox to schedule a new delivery.
Please note that during sales or promotional offers, the expected delivery time can exceed 48 hours.
To ensure that the most accurate pricing, taxes and delivery costs are displayed while browsing our site, we recommend that you use the link at the top left of our website and select your delivery country from the list of shipping areas.
Prices displayed on the website are exclusive of taxes and duties. When you proceed to purchase your order, sales tax and customs duty (where applicable) will be calculated on the total merchandise value and shipping charges, and displayed on the Order Review page.
All destinations are shipped on a DDP (Delivery Duty Paid) basis, which means that all taxes, duties and shipping fees will be included in the final purchase price.
MONNIER Frères delivers in the following countries:
-Europe : France, Austria, Belgium, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Spain, Finland, Greece, Hungary, Italy, Luxembourg, Malta, the Netherlands, Norway, Poland, Portugal, Sweden, Slovenia, Slovakia, Ireland, United Kingdom
-Americas : The United States, Canada, Argentina, Chile, Mexico, Colombia
-Asia : China, Hong Kong, Indonesia, India, Japan, Malaysia, The Philippines, Singapore, Thailand, Taiwan, South Korea
-Middle East : The United Arab Emirates, Bahrain, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey
-Oceania : Australia, New Zealand
-Africa : South Africa, Egypt, Morocco, Mauritius
For deliveries in Canada and The United States of America the shipping fees are USD $15.
For deliveries in Australia, New Zealand, Switzerland, Norway, Singapore, China, Hong Kong, Japan, South Korea, Malaysia, the shipping fees are USD $25.
For deliveries in The United Arab Emirates, Bahrain, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, Argentina, Chile, Mexico, Colombia, South Africa, Egypt, Morocco, Mauritius, Indonesia, India, The Philippines, Thailand, Taiwan, Brazil, Nigeria, Ivory Coast the shipping fees are USD $35.
All orders placed before 2PM Paris time from Monday to Friday (excluding national Bank Holidays), i.e. 8AM New York time, i.e. 9PM Hong Kong time, are shipped the same day, provided that the payment is validated. After this time, the orders are shipped within 24 hours, provided that the payment is validated.
The shipping time depends on your shipping address:
North America: delivery within 2-3 working days
Central & South America: delivery within 2-4 working days
Asia: delivery within 2-4 working days
Middle East: delivery within 2-4 business days
Africa: delivery within 2-3 working days
Australia & New Zealand: delivery within 3-4 working days
Norway & Switzerland: delivery within 1-2 working days
Should you claim to have not received your delivery or if you have received a damaged parcel, we kindly invite you to contact our customer service team within 30 days after the shipment date. We will then open an enquiry with DHL that can take up to 10 business days to be processed. After this period, no claim will be accepted.